All Systems Operational
Gateway Production ? Operational
90 days ago
100.0 % uptime
Today
Reporting Production Operational
90 days ago
100.0 % uptime
Today
Reporting API Production ? Operational
90 days ago
100.0 % uptime
Today
Reporting Worker Legacy Gateway Production ? Operational
90 days ago
100.0 % uptime
Today
Reporting Worker Payment Fusion Gateway Production ? Operational
90 days ago
100.0 % uptime
Today
Transactions Reporting Production ? Operational
90 days ago
100.0 % uptime
Today
Terminal Provisioning Production ? Operational
90 days ago
99.99 % uptime
Today
Terminal Updater Production ? Operational
90 days ago
100.0 % uptime
Today
Transaction Broker Production ? Operational
90 days ago
100.0 % uptime
Today
Gateway Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Reporting Sandbox Operational
90 days ago
100.0 % uptime
Today
Reporting API Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Reporting Worker Legacy Gateway Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Reporting Worker Payment Fusion Gateway Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Transactions Reporting Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Terminal Provisioning Sandbox ? Operational
90 days ago
99.99 % uptime
Today
Terminal Updater Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Transaction Broker Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We are preparing to update Transaction Broker in the Sandbox environment. Please refer to the production maintenance notification for information about this release.

The service is expected to remain available during the maintenance period.
Posted on Mar 17, 11:01 PDT
Transaction Broker is being updated to improve performance, stability, and resolve inconsistencies in the API documentation.

Bug fixes
* Fixes an issue where the transaction type could be set to “Save Only” as part of a Confirm Amount workflow. Transaction Broker will now return an error when combining um_command: 'save' with confirm_amount: true.

Documentation updates
* The POST /transactions/adjust endpoint has been updated to ensure consistency when used, and to promote proper use of adjustments. This endpoint will add the new_tip amount to the original amount of the transaction, which is returned as the auth_amount in the response.
* Existing integrations are not affected by these changes. With new integrations, adjusts should only be used to add a tip to a transaction. Adjusting the balance independent of tipping and negative adjustments should not be performed.
* original_amount — This parameter is introduced as an alias of new_amount to better reflect the expected value. new_amount is still available on the endpoint.
* The description for the command parameter for POST /transactions/process/ach has been updated to reflect the allowed values.
* The receipt_ref_num was incorrectly shown as required on GET /transactions/receipt/render. The required indicator has been removed.

Other
* Improves monitoring of the Transaction Broker API that checks the health status of additional endpoints.

The service is expected to remain available during the maintenance period.
Posted on Mar 13, 15:13 PDT
Database Maintenance Mar 31, 00:00-02:00 PDT
Transaction Broker (Production)
We are scheduling a maintenance period for the Transaction Broker database. Maintenance will occur within the scheduled window and downtime is expected to be less than 15 minutes. Subscribers will receive additional notifications at the start, and during the maintenance period.
Posted on Mar 2, 16:26 PST
The operating environment for Control Center is being updated to the latest stable version, including updates to dependent components. We are not expecting any downtime during the maintenance period.
Posted on Mar 26, 13:50 PDT
The operating environment for Control Center is being updated to the latest stable version, including updates to dependent components. We are not expecting any downtime during the maintenance period.
Posted on Mar 26, 13:51 PDT
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:01 PDT
Scheduled - Transaction Broker (Sandbox)
We are scheduling a maintenance period for the Transaction Broker database. Maintenance will occur within the scheduled window and downtime is expected to be less than 15 minutes. Subscribers will receive additional notifications at the start, and during the maintenance period.
Mar 2, 16:25 PST
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020
Resolved - This incident has been resolved.
Mar 16, 13:29 PDT
Update - The hosting provider for Control Center is once again responding to requests.
Mar 16, 13:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 12:59 PDT
Update - The hosting provider for Control Center is not responding to requests.
Mar 16, 12:56 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 12:48 PDT
Resolved - This incident has been resolved.
Mar 16, 09:49 PDT
Update - We continue to monitor the service.
Mar 16, 09:26 PDT
Update - We are continuing to monitor for any further issues.
Mar 16, 09:26 PDT
Monitoring - The hosting provider has restored service across all environments.
Mar 16, 09:25 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 09:25 PDT
Update - The hosting provider for Control Center is reporting a platform issue.
Mar 16, 09:24 PDT
Update - We are continuing to investigate this issue.
Mar 16, 09:13 PDT
Investigating - We are investigating an issue with Control Center.
Mar 16, 09:13 PDT
Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.