"Gateway Unavailable" error.
Incident Report for AxiaMed
Resolved
This incident has been resolved. We will continue to monitor the system for any changes.
Posted Aug 13, 2019 - 11:48 PDT
Update
We will continue to monitor the system for any issues related to the incident.
Posted Aug 13, 2019 - 08:32 PDT
Identified
The limited connectivity issue with payment devices was related to a Ruby On Rails update.
Posted Aug 13, 2019 - 08:29 PDT
Update
The number of devices that were displaying this error is limited. The error may be cleared by restarting the device. We continue to investigate the issue.
Posted Aug 13, 2019 - 08:04 PDT
Investigating
Some payment devices are displaying a "Payment gateway unavailable" error. We are investigating the issue.
Posted Aug 13, 2019 - 07:43 PDT
This incident affected: Gateway.